FAQ’s


Q: Do I need a prescription?

Answer:

Current Medical Technologies’ product line is made up of 2 categories. The first category is over-the-counter (OTC) products which do not require a prescription. The second category is prescription items such as the Pelvic Floor Stimulator and surface EMG instrumentation. Although any of our products can be purchased online, for those products requiring a prescription you will be contacted within one business day to provide evidence of your current RX from your referring Physician or Physical Therapist.

Q: What conditions need to be met in order for Medicare to cover?

Answer:

Medicare covers Pelvic Floor Stimulators provided the diagnosis is stress incontinence, urge incontinence, mixed incontinence or fecal incontinence and patients have undergone a 4 week trial of pelvic muscle exercises and the trial is documented by a licensed Physician and/or Physical Therapist.

Q: How do I get my information on your “Find a Therapist” page?

Answer:

In order to get your information onto our website, Physical Therapists can call our office (800-382-5879 or e-mail us  HYPERLINK "mailto:info@cmtmedical.com" info@cmtmedical.com) to register. Your information will be added to the Find a Therapist database and posted online. Please be sure to use your work information rather than your home information. This will prevent getting calls at home.

Q: How do I place an order?

Answer:

CMT provides three ways to place an order. Online through our website by phone; or by fax Please note orders received prior to 2 p.m. (EST) will be shipped the same day unless the item(s) is in back order.

Q: Where is your company located?

Answer:

Lakeville, Massachusetts

Q: How long have you been in business?

Answer:

CMT was formed in sixteen (16) years ago in 1995.

Q: Is my personal information secure?

Answer:

Yes it is secure. We used only industry standard practices, SSL database.

Q: What happens if I forget my account ID / password?

Answer:

You can click on the “Forgot My Password” link to retrieve or reset your password.
SHIPPING AND RETURN POLICY FAQ’s

Q: Will you ship my product to my home?

Answer:

OTC products will be shipped direct to patient’s home. Products requiring a prescription will be shipped direct to the ordering Physician or Physical Therapist’s office, unless CMT receives prior written permission from said Physician or Physical Therapist to ship direct to patient’s home.

Q: What is the cost of shipping?

Answer:

There are many variables that determine the cost for shipping our products. For example, the weight of an item, how shipping is calculated, the destination, as well as the expediency in which the patient needs the item will be a factored into the overall shipping costs.

Q: When will my products arrive?

Answer:

If you place your order prior to 2 pm EST it will ship out that same day. Our standard shipping carrier is UPS and the US Postal Service. The customary time is between 1-7 business days depending on locale from our Lakeville, MA headquarters. However, you have the option to expedite your shipment through UPS so that you may receive your product sooner.

Q: What if I do not want the product after I get it?

Answer:

Please refer to our Return Policy. (create hyperlink)

Q: What if the product is defective or is missing an item?

Answer:

Defective merchandise can only be returned for exchange provided the item is in its original packaging and it is within the Manufacturer’s Warranty. If you are missing an item, CMT will provide any missing items or parts at our expense.

Q: Who would pay the shipping cost for the return?

Answer:

CMT will be responsible for the shipping costs if: Patient receives the wrong item The ordered item is defective and it is of no fault of the patient The ordered item is missing a part or item which is needed to make the it operational For more details, please refer to our Return Policy. (create hyperlink)

Q: Do you sell used medical equipment and supplies?

Answer:

No. However, from time to time we do get items that are returned in re-sellable condition. If you have a question about your item, please do not hesitate to contact us.

Q: What if I lost my receipt?

Answer:

CMT tracks all receipts so patients need only to call our office to obtain the specific information they need.

Q: What if I no longer have the original package?

Answer:

CMT will use its best efforts to return items from customers who no longer have the original packaging. However, having the original packaging will allow for easier returns.

Q: What is your Return Policy?

Answer:

Please refer to our Return Policy. (hyperlink)

Q: Can I return a product if it has been used?

Answer:

Please refer to our Return Policy. (hyperlink)

INSURANCE / PAYMENT RELATED FAQ’s


Q: I am insurance dependant. Which unit am I most likely to have insurance coverage for sEMG or Pelvic Floor Stimulation (PFS)?

Answer:

Although there is never a guarantee of insurance reimbursement with any product. Pelvic Floor Stimulation by far provides the best chance.

Q: How do I find out if my insurance will cover for sEMG or PFS?

Answer:

CMT is the only company in this niche of healthcare to have a full time billing staff. Providing us with some basic information, we can contact your insurance company and pre-certify your claim to gain a better understanding as to how your insurance company will reimburse. We will then contact you or your clinician with the results usually, within one hour of speaking with you.

Q: Once I start renting a unit at what point do I own it?

Answer:

CMT applies 100% of the rental payments toward the purchase of the item within the first 90 days. You will receive notification to prompt you for purchase on your second billing. After your 3rd billing cycle rental fees are applied at the rate of 50% of rental toward purchase retroactive to the 1st month.

Q: I do not have a credit card, what are my payment options?

Answer:

For non-institutional customers who do not have credit cards, orders will be held until payment (via personal check or money order) is received. If paying by checking, CMT will then release the product for shipping once it clears. For institutional customers, CMT will grant terms based on credit worthiness.

Q: I gave my credit card information for payment, why did I receive an invoice?

Answer:

All rental customers are required to fill out a Credit Card Authorization Form which is kept on file at CMT. The Credit Card Authorization Form allows the customer to designate their method of payment, either via invoice or credit card. However, if the indication box is not checked off, CMT will automatically issue an invoice to the ordering customer and they will have 30 days to make their payment.

Q: Do you accept Medicare or other form of Insurance?

Answer:

CMT is a full service DME supplier. We can submit all claims direct to any insurance carrier.

Q: Will you provide financing?

Answer:

CMT offers special programs that allow customers to spread out their payments, as well as offer leasing options for higher volume and longer terms. We handle each customer order on a case by case basis.

PRODUCT RELATED FAQ’s


Q: What are the differences between the TR-10 and the TR-10c home surface EMG Biofeedback units?

Answer:

Both units are single channel biofeedback units. The main difference between the units is that the TR-10c will hold its programming while the TR-10 will default back to the manufacturers’ original factory settings, each time the unit is turned off. Although programming these units is not difficult, Clinicians should carefully evaluate their patients to insure that they have the acumen to properly program the TR-10. Failure to do so will have an overall impact on patient compliance. The difference in pricing between the TR-10 and TR-10c is $10 per month. All rental patients can contact Current Medical Technologies, Inc. for programming instruction.

Q: What are the components that I need to have in order to use surface EMG Biofeedback (sEMG) at Home?

Answer:

The most common home sEMG unit is the Pathway TR-10 & TR-10c. Each rental unit come with a lead-wire, Velcro adapter, battery, rental paperwork and instruction guide. The patient will be responsible for having their own internal vaginal sensor, rectal sensor or extended lead-wire set with electrodes. All items can be purchased for additional cost at Current Medical Technologies, Inc.

Q: I have been using my home unit for about a month and have not seen any improvement in my symptoms. How long does it take before I start to see some progress?

Answer:

Although every patient is different with regard to age and starting condition combined with how aggressive their home training program is. In general, if you are compliant and follow your clinicians training regimen you should start to see progress within three to six months. If you do not see progress within that time frame you should contact your clinician to review and make changes to your home program.

Q: I just started using my STM-10 Pelvic Floor Stimulator (PFS) and seem to be going through batteries every few weeks. Is there something wrong with the unit?

Answer:

No. The STM-10 PFS unit is a multi-frequency device. Battery lifetime is variable based on the frequencies used and session time. Units programmed at higher frequencies and used for 30 minutes are more each day will consume batteries at a higher rate.